Welcome to the Call Saver® Pro™ Frequently Asked Questions page.  Please review the information below and do not hesitate to contact us at 1-800-525-6925 or email us at support@dynametric.com for additional information.

Call Saver® Pro™ Table of Contents

1.1) Start recording
1.3) Fast recall
1.4) Playback
1.5) Recording display
1.6) Play a recording

1.7) Search

1.8) Convert to a wav file

Call Saver® Pro™ Frequently Asked Questions

2.1) Call Saver® Pro™ Systems Requirements. 
2.2) When is Call Saver® Pro™ recording?
2.3) I cannot find recorded files.
2.4) My recorded files have been cut off.
2.5) My playback is very soft.
2.6) My playback is very loud.
2.7) Call Saver® Pro™ is playing back static.
2.8) What format are my calls saved in?
2.9) How do I use my headset with the adaptor?
3.1) Why is my computer's audio playing over the telephone?
3.2) Call Saver® Pro™ (the program) is cut off on my screen.
3.3) I cannot find microphone in the volume control screen.
3.4) Call Saver® Pro™ is telling me that I don't have enough rights.
3.5) Can I password protect Call Saver® Pro™?
3.6) I have lost my Call Saver® Pro™ license.

3.7) How many computers can I install Call Saver® Pro™ on?
3.8) Can I record from two telephones to one pc?

3.9) Call Saver® Pr o™ return policy.  

3.10) I cannot playback recorded files within Call Saver® Pro™.

3.11) Call Saver® Pro™ is not accepting the license.

If Call Saver® Pro™ is set for manual recording, the Record button on the main window will be enabled. To start recording, press the Record button. To stop recording, press the Stop button.  If you setup Call Saver® Pro™ for automatic recording, the Record button on the main window will be disabled and recording will start and stop automatically.

Fast Recall will playback the last minute of the last recording using buffer memory. When “Only activity at Fast Recall.” is selected in Setup, then Fast Recall will playback the last minute of audio only excluding silence. After playing back Fast Recall, you'll have the option of saving the recorded file.

To playback recordings, click Playback on the menu. From the Playback window, you can perform the following:

• Search by date and time or notes.

• Playback a recording.

• Delete a recording.

• Convert to WAV format.

• Add or edit a NOTE for a recording.

1.5) Recording display: Top^

FILE – displays year, month, day, hour, minutes, seconds, and channel #.  For example, file 021125110535.C001 is for 11-25-02, 11:05:35, channel 1. Fast Recall files end in .RECALL.

• START - displays start date and time.

• LENGTH - displays length of recording.

• NOTE - displays note set by user.

Note: Can only play one file at a time.

• Select a file.

• Click Play button.

• Playback window will pop up.

From the Playback window, click the Search button:

• Search by Date and Time.

• To search by NOTE, enable checkbox and type in whole or partial notes.

• The Day button will decrease “From:” field by one day.

After parameters are set, click Search and the result window will popup for Playback.

Select one or multiple files.

• Click the “TO WAVE FILE” button.

• Double click on location where you want WAV file(s) to be saved.

• Click Save or OK to convert.

• Picture below left is for one file, on the right is for multiple files.

Call Saver® Pro™ is a one-channel audio logger/recorder designed to run on Windows 98 / ME / 2000 / XP / Vista WINDOWS 7 and record audio data (11k sample rate) from your computer's sound card.

 IMPORTANT:   It is illegal in some states to record a conversation without the consent of all parties to the conversation, including the phone company. Check the laws in your area before using the Call Saver® Pro™.

 Systems Requirements:

• Works with Windows 98 / ME / 2000 / XP / Vista WINDOWS 7

• Compatible 32bit and 64bit operating systems.

• Compatible with most Windows soundcards.

• 16 bit (High Color) display setting, small fonts.

• Intel Pentium© processor or equivalent (166+ MHz), Pentium II recommended.

• Minimum 32 MB of RAM.

• Minimum 20 MB free hard disc space.

• Storage requirements 22.05K bytes per second of speech, and 1.323M bytes per minute of speech.

If you have the program open on your screen, you'll see the red phone go off hook.  A yellow light will appear behind the phone until it has stopped recording. 

If you do not have the program on your screen, you'll see the Call Saver® Pro™ icon in the lower right hand corner turn red when recording.  When you are not recording the icon will stay black.

Call Saver® Pro™ keeps your most recent calls in the playback window. If you do not see a recorded file in the playback window, click on Search and select the time frame when the call was recorded.

This can occur if there is a break/pause in the conversation. After a certain period of time, Call Saver® Pro™ will stop recording when there's no voice activity. To fix this problem, increase the number of the Max Silence in the Setup window. The other portion of your conversation should be on another recording/file in the playback window.

If your playback is very soft/faint, you'll need to raise the volume of (WAVE & MIC) in the volume control window. Also raise the volume of (MIC) in the recording control window.

If your playback is very loud, you'll need to lower the WAVE volume in the volume control window. Lowering the WAVE volume should reduce distortion.

If you are experiencing static when playing back recorded files, please contact us at 1-800-525-6925 or email us at support@dynametric.com. There might be some type of incompatibility between the telephone and the adaptor.

By default, Call Saver® Pro™ saves recordings in both WAV and VOX formats. VOX files can only be played in Call Saver® Pro™, WAV files can be played in virtually any media player.

If you select WAV only, all files will be saved in WAV format.  Note: You will not be able to search, play or add notes to WAV files within Call Saver® Pro™. We recommend the default setting (VOX & WAV).

Please see the following:

The CSP-2 adaptor is designed to play the computer's audio over the telephone. If you do not wish to have your computer's audio play through the telephone simply unplug the black cable from the computer's sound card.

You will experience this problem if your screen resolution is too high. Like many other programs, Call Saver® Pro™ is best viewable in Normal Mode (800 by 600 or 1024 by 768 pixels).

Usually Microphone will not be found in the volume control window on laptop computers, however if you have a desktop computer and you do not see Microphone please do the following.

In the volume control screen at the top left, click on Options then Properties. While in Playback, search below for Microphone. If you see Microphone, select it and click OK. This will bring you back to the volume control screen. Be sure your Microphone is muted before exiting out.

If you do not see Microphone in the volume control screen, click on Options then Properties. Click on Recording and then OK. In this recording control screen make sure that Microphone is selected and exit out.

If you need further assistance please feel free to call us at 1-800-525-6925 or email us at support@dynametric.com.

You will most likely see a message like this if your computer is running Windows 2000 on a sure network. If you receive messages regarding rights and permission please contact your systems administrator. Otherwise Call Saver® Pro™, like many other programs that require additional setup, will not work properly. 

Unfortunately you can not password protect Call Saver® Pro™, however you can create rules within Windows to limit access to folders where files/recordings are kept.

The Call Saver® Pro™ software license can be found inside your Call Saver® Pro™ CD cover.  If you have misplaced the CD please give us a call at 1-800-525-6925 o r email us at support@dynametric.com.

Call Saver® Pro™ is sold per license.  You'll need to purchase additional licenses for each additional computer.

No, the Call Saver® Pro™ recording kit is designed to work on one PC with one phone. Installing more than one soundcard in your PC is not advisable as Windows will not recognize two soundcards.  

 3.9) Call Saver® Pr o™ Return Policy.

Call Saver® Pro™ is not returnable, however we make every effort to resolve any issue that might occur. If you experience a problem not listed, please feel free to call 1-800-525-6925 or email us at support@dynametric.com.

3.10)  I cannot playback recorded files within Call Saver® Pro™.
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There are a number of things that can hinder you from playing back recorded files within Call Saver® Pro™. Troubleshoot the problem by reviewing the following:  

• The CSP-2 adaptor will playback your computer's audio through your telephone's handset or headset. If you are using external speakers please disconnect them from your computer's sound card and plug in the black cable from the CSP-2 adaptor where your speakers were plugged in.

• The CSP-3 adaptor has an input jack for external speakers. You can determine where you want to playback the audio using the switch on the CSP-3 adaptor.

• If you are importing and exporting files to and from Call Saver® Pro™, ensure that the file names remain the same. Files within Call Saver® Pro™ end with the following prefix .C001.

• Also make sure that you are recording in both WAV & VOX file formats within Call Saver® Pr o™ by default. If you have changed the setting to WAV only, all files will be saved in WAV format. You will not be able to search, play or add notes to WAV files within Call Saver® Pro™. We recommend the default setting (VOX & WAV).

3.11) Call Saver® Pro™ is not accepting the license.
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If Call Saver® Pro™ is not accepting the license you are entering in, ensure that the following steps are being taken:

• Use lowercase letters.

• Click the ADD button after entering in the license, then click OK to exit.

• Recheck the license to make sure you're entered it in correctly.

If you're still having problems, please feel free to call 1-800-525-6925 or email us at support@dynametric.com .