DynaMetric

11636 Goldring Road Arcadia, CA
Phone: 1-800-525-6925
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Welcome to DynaMetric's most frequently asked questions page, below you will find answers to frequently asked questions regarding our most popular products, order processing, return policy and much more. If your question is not addressed here, please feel free to contact us at 1-800-525-6925 or email us at sales@dynametric.com.
General FAQ:

  • 1) You have so many different products, which one should I order?
  • 2) Is it legal to record telephone conversations?
  • 3) Do I need to put beeps on the call to let people know they are being recorded?
    Ordering & Returning:
    .
  • 4) Do you accept purchase orders? 
  • 5) Will sales tax be added to my order?
  • 6) What is your return policy?
  • 7) Can I purchase your products in local stores?
  • 8) When will my order ship and which products are commonly stocked?
  • 9) Do you ship internationally?
  • 10) Do you ship C.O.D.?
  • 11) What is your cutoff time for shipping?
  • 12) How can I get a copy of my last invoice?
  • 13) Can I track my order?
  • 14) Is your website secure?
  • 15) What are cookies?


    Product FAQ:
    .
  • 16) What product do I need to record a webinar?
  • 17) What types of phones are not compatible with your adaptors?
  • 18) I live in another country, will your products work on my phones?
  • 19) Do you sell phones?

  • 1) You have so many different products, which one should I order?
    Yes, there are many different products to choose from. Visit our product information page and read through the short descriptions of the categories to select the right product for your application.

    If you are unable to find what you're looking for, please contact one of our technical advisors by:
     - Phone: 1-(800) 525-6925 or +1-(626) 358-2559
     - Fax: +1-(626) 359-5701
     - Email: support@dynametric.com

    The first questions we normally ask are:
     - What make and model recorder and telephone will you be using?
     - Will you be using handsets, headsets or both?
     - Do you need beeps to let people know they're being recorded?

    If you contact us with the answers to these questions, we should be able to recommend the best solution for your application.

  • 2) Is it legal to record telephone conversations?
    Laws vary from state to state, but generally the safest thing is to make sure both parties consent to recording. This can be accomplished by inserting a beep tone into the call every 15 seconds and announcing that the call is being recorded. Consult an attorney for the laws in your state. For additional information please visit The Reporters Committee for Freedom of the Press by clicking here.

    NOTE: The materials contained on our website are for information purposes only and are not legal advice. Do not act upon any of this information without seeking professional advice from an attorney. The linked website was created by The Reporters Committee for Freedom of the Press, not by DynaMetric, Inc., and DynaMetric, Inc. does not warrant that the information found on its pages is accurate or current.

  • 3) Do I need to put beeps on the call to let people know they are being recorded?
    Contact an attorney for legal advice, but generally speaking, if you want to use your telephone recordings for legal purposes, you need to either announce that the call is being recorded, add beeps to let people know they're being recorded.

  • 4) Do you accept purchase orders?
    We accept purchase orders from qualified businesses, educational institutions, and government institutions. Please download and fill out our credit application and fax it back to +1(626) 359-5701 attention Sales Dept. Credit checks usually take 5 business days to process, and are not guaranteed for approval. Click here to download. If you have additional questions please contact our sales representatives toll free at 1-(800) 525-6925 or +1-(626) 358-2559 during normal business hours (8:00 a.m. - 4:30 p.m. Monday - Friday, PST).

  • 5) Will sales tax be added to my order?
    Yes, California sales tax will be added to orders placed and shipped within the State of California. Tax is added to the product price only, and not to the shipping and handling fee.

  • 6) What is your return policy?
    No returns are accepted after 60 days. Call Saver Pro™ Telephone Recording Software is not returnable. All other returns must be accompanied with a Return Merchandise Authorization (RMA) number and proof of purchase. Please call 1-(800) 525-6925 or +1-(626) 358-2559 to obtain an RMA number before returning an item.

  • 7) Can I purchase your products in local stores?
    DynaMetric products are not sold in stores. If you would like to purchase our products please visit our website at http://www.dynametric.com, or call us toll free at 1-(800) 525-6925 or +1-(626) 358-2559 during normal business hours (8:00 a.m. - 4:30 p.m. Monday - Friday, PST).

  • 8) When will my order ship and which products are commonly stocked?
    The majority of products listed on our website are commonly in stock and usually ship the same day if ordered before 2:00 p.m. PST, however same day shipping is not guaranteed.

  • 9) Do you ship internationally?
    Yes, we do ship internationally. All international orders are subject to customs duties at their destination point. These fees vary significantly by country. Each customer is responsible for the customs duties for their shipment, DynaMetric is not responsible for these fees. Unfortunately we do not estimate customs duties for orders, as the amount may vary greatly from the actual fees. If you have questions about the customs duties for your country, please contact the appropriate government agency for your country. DynaMetric accepts U.S. currency only.

  • 10) Do you ship C.O.D?
    Yes, we do ship C.O.D. to destination within the U.S., UPS collects payment upon delivery and transmits collected payments to DynaMetric. An additional charge of $7.50 will be added to your order. To place a C.O.D order please call us toll free at 1-(800) 525-6925 or +1-(626) 358-2559during normal business hours (8:00 a.m. - 4:30 p.m. Monday - Friday, PST).

  • 11) What is your cutoff time for shipping?
    Our cutoff time for shipping is 2:00 p.m. PST. Last minute orders around the hour of 2:00 p.m. PST, same day shipping is not guaranteed.


  • 12) How can I get a copy of my last invoice?
    Once your order is submitted and confirmed, your invoice is usually mailed to you the following business day. If you do not receive your invoice in the mail, or if you would like it faxed to you please call us toll free at 1-(800) 525-6925 or +1-(626) 358-2559 during normal business hours (8:00 a.m. - 4:30 p.m. Monday - Friday, PST).

  • 13) Can I track my order?
    Yes, however tracking numbers are not provided until the next business day after shipment. To obtain your tracking number please call us toll free at 1-(800) 525-6925 or +1-(626) 358-2559 during normal business hours (8:00 a.m. - 4:30 p.m. Monday - Friday, PST).

  • 14) Is your website secure?
    Yes! All information you provide on DynaMetric.com when ordering is completely secure. We use the most advanced encryption technology available to protect you from unauthorized use of information supplied on our website.

  • 15) What are cookies?
    A cookie is a small data file that websites often store on your computer's hard drive when you visit their websites. A cookie usually contains information, such as general computer information and ordering habits. We use cookies in order to improve your shopping experience. When you visit DynaMetric.com, your cookie helps us to keep track of your order as you shop our website. Your cookie allows us to recognize you when you return to our website and provides you with access to your account information.

    If you are shopping on DynaMetric.com using Internet Explorer 7.0 and are having difficulty ordering on our website, please check your privacy settings in your browser and set them to Medium. If you do not wish to change your privacy settings you can place your order by telephone by calling 1-(800) 525-6925 or +1-(626) 358-2559 during normal business hours (8:00 a.m. - 4:30 p.m. Monday - Friday, PST).

  • 16) What product do I need to record a webinar?
    To record the telephone portion of a webinar along with the video presentation, you'll need our Telephone Transmit Patch (TMP-636). The TMP-636 connects to the telephone's handset or headset. It captures the telephone's audio and sends it to the computer for your web conference recording software to record. The web conference recording software will synchronize and combine the video with the audio from our TMP-636, making it one file.

  • 17) What types of phones are not compatible with your adapters?
    Our products are compatible with most corded, digital or analog phones. They are not compatible with “Princess” or Trim-Line style phones where the dial pad is in the handset. Our products will not work on some GE phones due to the handset being wired differently than our devices. Our adapters feature simple plug-in installation between handset or headset and telephone base. For more information regarding compatibility please contact us by telephone at 1-(800) 525-6925 or +1-(626) 358-2559 during normal business hours (8:00 a.m. - 4:30 p.m. Monday - Friday, PST).

  • 18) I live in another country, will your products work on my phones?
    Generally speaking, yes! With the exception of our Cordless Phone Recording Adapter, our telephone recording adaptors connect to the telephone's handset or headset. You'll need to make sure that your telephone's handset or headset has a modular connection, which is also known as an RJ-22. An RJ-22 is slightly smaller than the more common RJ-11, an RJ-22 is used for connecting handsets or headsets to telephones.

    If you are purchasing an amplified adapter, you'll need to make sure that the 6-volt DC power adapter meets your specification requirements in your local area. For additional compatibly questions, please contact us by telephone at 1-(800) 525-6925 or +1-(626) 358-2559 during normal business hours (8:00 a.m. - 4:30 p.m. Monday - Friday, PST).

  • 19) Do you sell phones?
    Yes, use the link below to view our selection.
    http://www.dynametric.com/telephone_accessories.aspx