Testimonials
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Return Policy
All returns require an RMA (Return Merchandise
Authorization) number, which can be obtained by contacting our customer service
department or emailing us at the link below.
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Please Note:
A 15% RESTOCKING FEE WILL AUTOMATICALLY BE APPLIED TO
ALL RETURNS
Email:
Returns@DynaMetric.com
Telephone: 1-800-525-6925 |
All original equipment, components, manuals, cables, documents and packaging
must be returned with your item in order for DynaMetric to process your return.
Removal or alteration of a product's serial number or part number/sticker will
automatically void the DynaMetric Return Policy. Products that are returned to
DynaMetric damaged will be refused RMA service and returned to the customer.
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60-Day Return Policy
Items must be returned to DynaMetric within 60 days of the invoice date for
this policy to apply. DynaMetric reserves the right to apply a 15%
restocking fee to any and all returns no matter when they are received.
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Custom Products &
Special Orders
Made to order products, custom products and special orders
cannot be
returned to DynaMetric for refund or credit. |
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Return Policy
All returns require an RMA (Return Merchandise Authorization) number.
DynaMetric reserves the right to apply a 15% restocking fee to all refunds.
All products must be returned in like-new condition, including original
packaging, all documentation and accessories. Failure to include accessories
and/or parts may result in additional charges. DynaMetric will not be held
accountable for lost or damaged packages. Please allow 1-2 weeks for all
refunds to appear on your account, all refunds will be in the same form as
initial payment. |
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Software Return Policy
Software kits can only be returned for replacement, and replacement RMAs
will only be honored if the returned recording adapter is defective or
damaged. Software can not be returned once the license or registration code
has been registered with our web server. DynaMetric is not responsible for
system/software incompatibility, and incompatibility issues do not qualify
software as damaged or defective. Customers are encouraged to contact us for
answers to technical questions, such as minimum system requirements, prior
to purchase. |
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Bulk Orders Return Policy
Bulk orders (in quantities of 100+) cannot be returned to DynaMetric for
refund or replacement. DynaMetric highly recommends purchasing test models
before ordering in large quantities. While DynaMetric products are
compatible with many popular phone systems, we recommend that you contact us
for compatibility with your specific phone system or purchase individual
test models. |
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Physical Damage Policy
Physically damaged items cannot be returned to DynaMetric. Improper
installation of the equipment may cause damage, damaged items cannot be
returned for refund or replacement. Physical damage includes (but is not
limited to) improper handling and any other type of damage sustained by
irregular use. If you return damaged items to DynaMetric, the items will be
returned to you at your expense. |
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Combo Specials
Combo Specials include two items that must be purchased together in order to
receive a discount. Combo items may be returned for replacement within their
applicable DynaMetric Return Policy Period. If a Combo item is returned for
a refund, the Combo Discount will be voided, and the discount amount will be
deducted from the amount of the refund. (For example, if your combo discount
was $5, and you return one of the combo items for a refund, the $5 will be
deducted from your RMA refund amount.) |
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Out-of-Stock (Back-Order) Items
Sometimes items are returned to DynaMetric after the product has been
discontinued. If DynaMetric no longer carries an item that is sent in for
replacement, or if that item is simply out of stock, the item will be sent
to our Back-Order RMA Department. You will be notified via email with two
options: either DynaMetric can send you a comparable replacement item, or a
refund of the current market value of the product will be issued. A
current-market-value refund may not exceed the original invoice price. If
the item is returned within 60 days of the original invoice date, a full
refund will be issued. |
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International Returns
There are no returns or exchanges on orders shipped internationally. |
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